Your two year warranty

Below is a guide to what is covered by your warranty and what circumstances might affect that cover. Check out our guide for more on how to maintain your cover.

1. Central heating – your air source heat pump (ASHP), cylinder and central heating are covered.
Not covered when:

• Not serviced in accordance with the manufacturers recommendations by suitably qualified person (i.e. gas safe registered for boilers or a qualified engineer for ASHP).
• Damage is caused by lack of care and maintenance.

2. Immersion heater – your immersion heater is fully covered.

Not covered when:

• Problems are due to poor maintenance.
• Not subjected to an annual service (as part of the annual service on your cylinder).

3. Drainage – any part of the drainage system serving your home and for which you are responsible is covered.

Not covered when:

• Your drainage suffers blockages not caused by a defect in the system.

4. Plumbing – your plumbing and pipes are covered.

Not covered when:

• Issues are the result of poor maintenance blockages are caused by inappropriate items being placed down plugholes or toilets.

5. Seals – seals such as mastic are covered.

Not covered when:

• Damage is caused by a lack of maintenance.

6. Electrical – your fixed electrics, such as wiring, sockets and switches are covered.

Not covered when:

• Damage is not reported within 7 days of legal completion.
• Bulbs and fuses are not covered.

7. Smoke alarms – fully covered.

Not covered when:

• There’s been a failure to carry out proper maintenance and servicing.

8. Air conditioning – fully covered.

Not covered when:

• There’s been a failure to carry out proper maintenance and servicing.

9. Kitchen units and appliances – your oven, hob, hood, waste disposal (when supplied by us), water-softening devices and white goods are covered.

Not covered when:

• Damage is not reported within 7 days of your legal completion (or, in Scotland, moving in).

10. Bathroom – your toilet, sinks, taps, shower heads and shower door are covered.

Not covered when:

• Damage to sanitary ware is not reported within 7 days of your legal completion (or, in Scotland, moving in); or,
• Is caused by a defect itself covered by the warranty.

11. Wardrobes and other furniture – cosmetic damage to furniture is covered.

Not covered when:

• Any damage to furniture is not reported within 7 days of legal completion (or, in Scotland, moving in).
• Anything that would be considered wear or tear or damage due to lack of care.

12. Decoration and tiling

Not covered when:

• Damage isn’t reported within 7 days of legal completion.

13. Doors and windows – internal and external doors and windows are covered.

Not covered when:

• You fail to report damage to glass or doors in your home within 7 days of legal completion (or, in Scotland, moving in).

14. Driveways and pathways – the hard outside surfaces that are part of your home are covered.

Not covered when:

• Your driveway and other paved areas are damaged by lack of maintenance or by weather damage.
• Tarmac drives are scuffed by wheel turns on a stationary vehicle.

15. Insulation – this is fully covered.

Not covered when:

• The insulation has been removed or tampered with.

16. Guttering – leaking gutters are covered.

Not covered when:

• Gutters leak because of a lack of care and maintenance.
• It is a result of storm damage or seasonal changes.

17. Landscaping – any landscaping we’ve installed is covered.

Not covered when:

• Damage is caused by lack of maintenance.
• Damage is caused by the weather or seasonal changes.
• There are issues with standing water more than three metres from your home.

18. Garages, outbuildings and walls – any external structures we built before you purchasedyour home are covered.

Not covered when:

• Damage is caused by lack of maintenance or the weather.
• Water has made its way through structures with a single layer of brick or masonry and damaged any items inside.

19. Solar panels

Not covered when:

• These have not been serviced in accordance with the manufacturers recommendations.
• Damage is caused by a lack of maintenance.
• Damage is a result of weather conditions or seasonal changes.

20. Ironmongery – doorknobs, handles etc. are covered.

Not covered when:

• Damage is caused by poor maintenance, wilful damage or wear and tear.

21. Outside taps

Not covered when:

• Damage is caused by poor maintenance.
• Damage is caused by weather conditions or seasonal changes.

• Gates, fences, curtains, blinds and soft furnishings.
• Anything damaged or defective because of wear and tear, poor maintenance or abuse.
• Normal shrinkage.
• Any alterations to your property after you bought it.