Barratt Homes - Customer Service Charter

We put the same care and attention into looking after our customers as we do into building our homes. In building, solid foundations are a must - we think they're just as important in Customer Care. That's why we lay out our commitments to you firmly, in our Customer Service Charter.

We promise to provide:

• Detailed information about your new home and our Customer Service.
• Assistance with the choices and options available to you.
• Regular updates about the progress of construction, legal completion and occupation dates (our best estimate).
• A demonstration of your new home's many features before you move in.
• Your own 'Home file' and 'Move In File' to guide you through all the different stages of buying a new home and running-in and maintaining it.
• Advice on the NHBC's 10 Year Buildmark Warranty and manufacturers' warranties.
• A helpful and efficient after-sales service within defined response times, including our Two Year Out of Hours Emergency Care Cover
• We will provide our customers with Health & Safety advice to minimise the risk of danger during construction and while in your new home.
• Future Purchase Discount Certificate – a valuable saving on your next Barratt home.
• A satisfaction survey, so you can tell us how we are performing – and contact details if you feel you haven't received the service you should have.